To return an item to BIOS within 30 days of receipt, please follow these simple steps:

1. Self-serve Returns: Customers can manage their returns by logging into their account and requesting a return. If you do not have an account, you can still manage your order by logging in with the same email address used for the purchase, where you will find your order history. If necessary, you can also contact our customer service team, who will initiate the return for you.
2. Returns Label: We will provide a pre-paid returns label for you to use, ensuring no cost is incurred on your part for shipping.
3. Package Your Item: Securely package the item in its original condition and packaging. Attach the provided returns label to the package.
4. Ship It Back: Send the package back to us using the instructions provided with the returns label.

For unopened products, ensure the item is in its original packaging and condition. If returning a defective product, please include a detailed description of the issue. Defective items are eligible for return if at least 80% full and reported within 30 days. Refunds are issued upon verification of the item's condition or defect.

For detailed information on conditions, exclusions, and the process of returning used or defective products, please read our full Returns Policy. This policy will guide you through your rights, our process, and any other details to ensure a smooth return process.

If you have any questions or need further assistance, our customer service team is here to help.

To cancel or amend your order with BIOS, please contact our customer service team as soon as possible. If your order has not yet been processed, we will be able to cancel it and issue a full refund to your original method of payment. However, if your order has already been processed and is in transit, you will need to wait until it arrives and then follow our return process for unopened products.

Here's a brief overview of our return policy for your reference:

• For Unopened Products: You have up to 30 days from the date you receive your product to initiate a return. The product must be unopened, in the same condition you received it, and in the original packaging. To initiate a return, please complete a self-service return through your online account or contact our customer service team with your order number, the item you wish to return, and the reason for the return.
• For Used Products (Defective Items Only): If your product is defective, you can return it within 30 days of receipt, provided it is at least 80% full and has not been improperly handled or misused. To initiate a return, please complete a self-service return through your online account or contact our customer service team with a detailed description of the defect. The refund is conditional upon our verification of the defect.
  

General Return Information:

• BIOS covers the return shipping cost by providing a returns label at no cost to you.
• Upon receiving and inspecting your return, we will notify you about the approval or rejection of your refund.
• Products not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a return.
  

If you have any questions about cancelling or amending your order, or need further assistance with our return policy, please do not hesitate to reach out to our customer service team. We're here to ensure you have a great experience with our products.

If you're concerned about a missing order from BIOS, the first step is to check the status of your shipment through your BIOS account. There, you can access more information that might provide insights into the current location of your order. It's also important to consider the estimated time of delivery for your order. If the current date is still within this timeframe, it's possible that your order is simply still in transit and will be delivered soon.

However, if after checking your account and considering the estimated delivery time you still believe your order is missing, the best course of action is to reach out to our customer service team. They are equipped to assist with locating your order or resolving any issues that may have arisen during shipment.

To summarise, here's what you should do if your order appears to be missing:

• Track Your Order: Log into your BIOS account to track your order and review the estimated delivery time. This step often provides immediate clarity on the status of your shipment.
• Consider the Delivery Timeline: Reflect on whether the order is still within the estimated delivery window. Orders still in transit might not be considered "missing."
• Contact Customer Service: If you've tracked your order and considered the delivery timeline but still have concerns, please get in touch with our customer service team. They're ready to help resolve any issues with your order as quickly as possible.

Our customer service team is committed to ensuring you have a positive experience with BIOS, and we'll do everything we can to address and resolve your concerns regarding a missing order.